Items may be returned or exchanged up to 7 days after the receipt of  your merchandise. In the event that your merchandise needs to be returned or exchanged for any other reason besides damage or incorrect  shipment, the customer must call or e-mail customer service and obtain a return authorization.  The customer is responsible for all freight  charges (including delivery, pickup, storage, transfer fees charged by  the freight company, and the freight for any new merchandise being  shipped from Bambooki). Exchanges and returns will be charged a 20% re- stocking fee. SPECIAL ORDER AND CUSTOM MADE ITEMS MAY NOT BE RETURNED. Open, non-defective clothing will not be accepted for return to Bambooki. Check with your sales person when placing your order if you have any  question over our return policy.