Items may be returned or exchanged up to 7 days after the receipt of your merchandise. In the event that your merchandise needs to be returned or exchanged for any other reason besides damage or incorrect shipment, the customer must call or e-mail customer service and obtain a return authorization. The customer is responsible for all freight charges (including delivery, pickup, storage, transfer fees charged by the freight company, and the freight for any new merchandise being shipped from Bambooki). Exchanges and returns will be charged a 20% re- stocking fee. SPECIAL ORDER AND CUSTOM MADE ITEMS MAY NOT BE RETURNED. Open, non-defective clothing will not be accepted for return to Bambooki. Check with your sales person when placing your order if you have any question over our return policy.